Return Policy

At The Alchemist's Home, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your peace of mind. Please review the following information regarding our return process and guidelines:

 

Return Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. We understand that sometimes items may not meet your expectations, so we offer a generous return window of 20 days from the date you receive your order. After this period, unfortunately, we cannot accept returns unless faulty.

 

Return Process:

If you would like to initiate a return, please contact our customer support team at enquiries@thealchemistshome.com with your order details and reason for the return. Our team will guide you through the process and provide you with a return authorization number. 

  

Refunds

Once we receive and inspect the returned item, we will process your refund within 15-20 business days. We will issue the refund using the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution's processing times. 

 

What happens if my parcel does not arrive at all or is later than I expect?